Frequently Asked Questions

If my product is defective, what should I do?

admin2023-06-07T16:01:41-03:00Check out all the information by accessing our Terms and Conditions page. If you prefer, contact us via e-mail sac.gft@majupersonalizados.com.br or by phone (11) 91584-7786.

Do you have any questions? Learn how to contact us.

admin2023-03-13T13:09:27-03:00We count on a team specialized in customer service. In addition, we have 24-hour support in our system via e-mail sac.gft@majupersonalizados.com.br or by phone (11) 91584-7786. We always strive to provide an excellent browsing and buying experience, so that you can purchase official GFT Store products simply, quickly and conveniently.

What payment options are available on the GFT Store website?

admin2023-03-13T13:08:17-03:00We accept all major credit cards, including: Visa, Mastercard, American Express, Elo, Hipercard, Diners, Discover, Aura and JCB. In addition, our customers can pay via boleto bancário or pix. Consult payment methods for orders of large quantities.

Can I change anything in my order or add any information?

admin2023-03-13T13:07:36-03:00Yes, you can send an e-mail to sac.gft@majupersonalizados.com.br with the changes and/or information you wish to modify.

Can you pay in installments?

admin2023-03-13T13:06:02-03:00Yes, through our site it is possible to pay the value of your order in installments. See interest and fees in the shopping cart.

Can I track my order on the site?

admin2023-03-13T13:05:27-03:00Yes, in addition to the customer panel, all steps of the purchase are confirmed in the registration e-mail. Thus, our customers follow their order step by step, until final delivery.

How can I find out the delivery time of my order?

admin2023-03-13T13:03:22-03:00The delivery time for each product varies according to the quantity of your order, as well as the zip code of the delivery region. Therefore, to know the real deadline, calculate zip code and deadline before finalizing your purchase.

My purchase was not approved by my card provider. How should I proceed?

admin2023-03-13T13:02:22-03:00Your purchase may have been refused for one-off reasons. You may have entered some incorrect data from your card. In this case, try again. Or, the bank or operator may not have authorized the transaction. To clarify and solve the problem, contact the operator's service center directly.