Terms and Conditions

The purchase of any product in the virtual store of the GFT Store (gftstoreoficial.com), owned by Majú Personalizados and registered in the CNPJ / MF under no. 23.368.829/0001-47, headquartered in São Paulo, SP, implies the User’s agreement to all the terms and conditions of this Product Purchase and Sale Agreement (“Agreement”).

Whereas:

The GFT Store is a company whose main activities consist of marketing customized products from the GFT Store.

The User is an individual or legal entity, regularly registered with the CPF/MF/Passport or CNPJ/MF, with a correctly completed registration, whose information has been validated by the GFT Store;

The User declares to be acting in good faith and in the enjoyment of his civil capacity to enter into this Agreement, stating that he has understood, read, and agrees with all the terms and conditions provided herein.

Authorization to receive ICMS refund/compensation.

The Customer expressly authorizes GFT Store to request and receive, through administrative or judicial channels, the restitution/offsetting of the ICMS amounts unduly paid in relation to the purchase/sale of goods covered by this agreement, in accordance with art. 166 of the National Tax Code.

Object

Clause One: After placing an order to purchase products on the GFT Store online store, the User shall wait for the receipt of a notification via email in which the User shall be informed of the confirmation of the commercial transaction requested (“Purchase and Sale”).

First Paragraph: GFT Store reserves the right not to confirm the Purchase and Sale in the event of (I) User with incorrect or invalid registration information, (II) deliveries to be made outside the delivery areas made available by GFT Store at the time of Purchase and Sale, (III) fraud, bad faith, non-compliance with any of the site’s conditions and policies, abuse of rights, and/or other situations that imply the violation of legal provisions or illicit enrichment by the User, and/or (IV) in the other hypotheses foreseen in the applicable legislation.

Second Paragraph: If any product is received with open or damaged packaging, or if any accessory or product is identified as missing or not in accordance with what was purchased, the user must refuse to receive it. If the product is received, the user must keep the contents received, including the GFT Store packaging, and report it immediately within 1 business day.

Clause Two: The value of the present purchase and sale is described in the e-mail received by the User as confirmation of the commercial transaction carried out, as well as the respective invoice issued.

Single Paragraph: Payment by credit card may not be approved if there is an inconsistency in the holder’s data. The bank payment slip, available for some product categories, after generated for payment will be valid for 02 (two) working days, being automatically cancelled after the expiration of this term.
The Debit in Current Account is available for the Banks – Itaú, Bradesco and Banco do Brasil and the payment can be made in up to 02 (two) working days, being automatically cancelled after the expiration of this term.
The Visa Electron function is available for all cards of all banks except Caixa Econômica Federal and Safra. The payment will be valid for two (2) business days, and will be automatically cancelled after this period has elapsed. Vale Cultura is available for Sodexo, Alexo, and Ticket Cultura. The payment will be valid for two (2) business days, and will be automatically cancelled after this period has elapsed. Confirmation of payment will occur within 1 to 3 business days.

Rights and Obligations

Returns for Regret

Clause Three: The return of unused products may be done within 7 (seven) calendar days, as of the receipt of the products, without any additional cost to the User.

First Paragraph: In the return of the products, the refund of the amount paid will not include the amount paid for shipping, and will be made through the same method of payment used at the closing of the order.

Second Paragraph: The amount corresponding to the refund may, at the User’s discretion, be converted into a credit (Gift Card), to be used exclusively on the GFT Store website within 12 months from the date of issue.

Third Paragraph: The product must be returned unused, in its original packaging, properly sealed, accompanied by any accessories and the invoice, and will be subject to an analysis by the Quality Control of the GFT Store. The refund will only be released after Quality Control approval. If any divergence or violation of the product is identified, the return will not be accepted and the product will be returned without prior notice.

Fourth Paragraph: The release of the gift card or the refund of the amount paid will only take place after the product has been returned to the GFT Store Distribution Center.

Exchange for Product Defect or Fault

Clause Four: The exchange of products that present manufacturing flaw or defect may be carried out within up to ninety (90) calendar days, triggering the manufacturer or the product’s technical assistance, after receipt of the same, under the terms of article 26 of the Consumer Defense Code.

First Paragraph: The GFT Store will exchange products within 7 (seven) calendar days from receipt of the product.

Second Paragraph: The product with failure or defect must be sent in its original packaging, accompanied by instruction manuals, accessories and, mandatorily, accompanied by the Invoice.

Third Paragraph: All products returned with a defect undergo a technical evaluation. In cases where misuse of the device or item is detected, or the mentioned defect is not found, with proper technical reports, or in case of complaints made after the established deadline, the product will be returned to the User without notice and without any repair.

Fourth Paragraph: If the product with failure or defect verified through the technical report is not repaired within 30 (thirty) consecutive days, or after 3 (three) technical interventions, proven by report, due to the same failure or defect, it will be up to the User to choose among the following alternatives:

Replacement of the product with an identical one or a Gift Card for use on the site;

Refund of the amounts paid by the customer;

Refund Deadline

Clause Five: In the hypothesis of the payment having been made by Credit Card, the chargeback will be made in the credit card itself, and will be viewed by the User within 02 (two) invoices, which may vary according to the expiration date of the card, after the request for return of the amount, which must be made in the e-mail of return of values sent to the same. Payment of products made by Boleto Bancário, Visa Electron, Debit at Current Account, the User will be refunded by means of a deposit in the current account of the order holder, within up to 30 calendar days, counted after the request for return of the value, which must be made in the e-mail of return of values sent to the same.

Products in Promotion

Clause Six: If it is necessary to exchange and/or return products purchased in promotion, the value considered will be the one paid for the product by the User, and not its original value.

Delivery Time and Conditions

Clause Seven: The products are delivered from Monday to Friday, from 07:00 a.m. to 09:00 p.m., except for holidays, and the expected delivery time will only start after the confirmation of the registration data and the confirmation of the respective payment by the financial institution, which may take up to 03 (three) working days to be completed. The exception to this delivery is when contracting the same-day delivery service, as this can occur until 22:00 on the date of purchase.

First Paragraph: The delivery will be made upon signature of the delivery protocol and can be made directly to third parties, such as doormen or relatives.

Second Paragraph: The delivery may not be accomplished within the stipulated period due to (I) of the User’s absence at the indicated address, (II) of the registration data being incorrect, (III) of the refusal of the product by the User, (IV) of the User’s change of address, and (V) the occurrence of a force majeure event, such as floods, natural catastrophes, major accidents, or other occasions that prevent delivery from taking place. If delivery is not possible, the order will be returned to Independente, and the only option will be a refund of the amount paid for the returned product.

Clause Eight: The present purchase and sale contract aims to ensure the facilitated service of the Consumer, under the terms of the provisions of item IV of article 4 of Decree n. 7.962/13.

Forum

Clause Nine: The jurisdiction to settle any matter relating to this Agreement will be that of the User’s domicile.